Privacy Policy

Overview

This Privacy Policy explains how Secret Skin (“Secret Skin”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, or use any of our services. By using our website or services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

What Personal Information We Collect

We may collect personal information you provide directly to us such as your name and surname, email address, phone number, billing and delivery address, payment-related details (note that we do not store full card details if processed by a secure payment provider), order history, account login details, product preferences, communications you send to us, and any information you submit when leaving reviews or entering promotions. We may also collect information automatically such as your IP address, device identifiers, browser type, pages visited, links clicked, and approximate location based on IP address, using cookies and similar technologies.

Why We Collect and Use Your Information

We use your information to process and deliver orders, manage payments and prevent fraud, create and manage your account, provide customer support, respond to messages, send service-related communications (such as order confirmations and delivery updates), improve our products and website, personalize your shopping experience, administer promotions and rewards programs, comply with legal obligations, and, where you have opted in or where permitted by law, send marketing communications about Secret Skin products, offers, and updates.

Legal Grounds for Processing

We process personal information where it is necessary to perform our contract with you (for example, to fulfil your order), where it is necessary to comply with legal obligations, where it is necessary for our legitimate interests (such as fraud prevention, site security, and improving our services) and those interests do not override your rights, and where you have given consent (for example, for certain marketing messages). You can withdraw consent at any time, but this will not affect processing already carried out.

Sharing Your Personal Information

We may share your personal information with trusted third parties only as needed to operate our business, such as payment processors, courier and delivery partners, website hosting providers, analytics and advertising partners, customer support tools, email and marketing platforms, and loyalty or rewards service providers. We may also share information if required by law, court order, or legal process, or to protect our rights, customers, and business, including to prevent fraud or security issues. If we sell, merge, or restructure the business, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

International Transfers

Some service providers may process information outside South Africa. Where this happens, we will take reasonable steps to ensure appropriate protections are in place, such as contractual safeguards or other lawful transfer mechanisms, so your information remains protected.

Cookies and Similar Technologies

We use cookies and similar technologies to enable website functionality, remember your preferences, improve site performance, understand how visitors use the site, and support marketing and advertising. You can control cookies through your browser settings, and in some cases through on-site cookie tools where available. Disabling certain cookies may affect how the website functions.

Marketing Communications

If you opt in to receive marketing, we may send you emails or messages about products, promotions, and news. You can unsubscribe at any time using the link in our emails or by contacting info@secretskin.co.za. Even if you opt out of marketing, we may still send essential service messages such as order confirmations and account notices.

Your Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of certain information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise your rights, contact info@secretskin.co.za. We may need to verify your identity before fulfilling your request.

Security

We take reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

Data Retention

We retain personal information only as long as needed for the purposes described in this Privacy Policy, including to fulfil orders, provide support, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and prevent fraud. When information is no longer required, we will securely delete or anonymize it where reasonably possible.

Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact info@secretskin.co.za so we can take appropriate steps.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the effective date above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact

If you have questions about this Privacy Policy or how Secret Skin handles personal information, contact info@secretskin.co.za.